Let us know your
Complaints & Grievances
DFCC Bank's customers can always make a complaint either verbally or in writing if they experience bad or poor service and the Bank's well trained staff is ready to provide an efficient service.
DFCC Bank is committed to assisting you regarding your queries. Please send us a message through the form below.
Your inquiry, complaint, or request will be acknowledged within 1 working day and processed within 3 working days. However, please note that certain issues may take longer than others to resolve.
In the event you have not received a favourable or effective response to your query within a reasonable time, feel free to contact:
Head of Customer Experience
DFCC Bank PLC,
No 73, W A D Ramanayake Mawatha, Colombo 02.
Tel: +94112371371
Ext: 2574 / 2596
Email: thiyangie.demel@dfccbank.com
DFCC Bank PLC respects its customers’ right always to receive efficient service. Our staff members are well-trained to provide efficient, friendly, and prompt customer service. However, if your query still needs to be resolved and you wish to escalate it to the next level, you may reach out to one of the following Senior Officials.
Aasiri Iddamalgoda
Senior Vice President- Head of Retail Banking and SME
DFCC Bank PLC,
No 73/5, Galle Road, Colombo 3.
Email: aasiri.Iddamalgoda@dfccbank.com
OR
Thimal Perera
Chief Executive Officer
DFCC Bank PLC,
No 73/5, Galle Road, Colombo 3.
Email: thimal.perera@dfccbank.com
Financial Ombudsman
The Financial Ombudsman
No 143 A, Vajira Road, Colombo 05.
Tel: (011) 2 595624
Email: fosril@sltnet.lk
Website: www.financialombudsman.lk
